For questions, technical issues, or general inquiries, please email us at:
We typically respond within 24-48 hours.
Download the FertilityONE app from the App Store or Google Play Store. Create an account using your email address, and you'll be guided through the initial setup process to start tracking your fertility journey.
No, FertilityONE is an educational and lifestyle tracking tool. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a healthcare provider for medical concerns.
The app provides easy-to-use tracking features for various lifestyle factors that can impact fertility. Simply open the app daily and log your activities, habits, and progress. The app will help you visualize your progress over time.
Yes, you can delete your account at any time. You can do this through the app settings or by contacting us at support@fertility-one.com. For more information, visit our Account Deletion page.
Your privacy is our priority. We only collect your email address for account creation and authentication. We do not collect usage data, IP addresses, or any tracking information. Your data is stored securely and is never shared with third parties. For more details, please review our Privacy Policy.
If you're experiencing issues with your subscription, billing, or payment, please contact us at support@fertility-one.com. Refunds are handled according to the App Store or Google Play Store policies where you purchased your subscription.
FertilityONE offers both free and paid subscription tiers. The free version provides access to basic tracking features, while premium subscriptions unlock additional tools and resources to support your fertility journey.
If you encounter any bugs or technical issues, please email us at support@fertility-one.com with a description of the issue, your device type, and app version. This helps us quickly identify and fix the problem.